UPS cant take a hint

I am not sure what is wrong with UPS.. They keep canceling our account. We do not do a lot of shipping. We are not looking to be extended credit, but you cannot ship without making an account. Today I had to schedule a pickup of our server from our collocation facility in Florida. I put in all the info and get an error that it's an invalid account. This is the 4th time they canceled our account due to lack of use. So now instead of making a new account I decided to go to Fedex, who we use less than UPS, and our account is fully active and scheduled a pickup through them.. Sorry UPS, won't get my business anymore till you fix this auto deleting of accounts. #drivingbusinessaway